AI and IAPT, the pathway forward


Mayden and Dorset joined Wysa, for a virtual panel discussion on AI and IAPT, the pathway forward. It includes learnings from Steps2Wellbeing, Dorset, and advice from Mayden on the safe adoption of digital tools

Learn more about the whole patient care pathway and how AI enhances the patient journey

This webinar shares the experience of Steps2Wellbeing (Dorset Healthcare) of using AI to reduce administration times, maximize clinical time, and improve access without increasing risk. Mayden’s Fiona Dawson discusses the essential role that data flow and information sharing have in ensuring that – as we move toward a more digital future – we have an integrated and regulated ecosystem.

Until Dorset Healthcare introduced Wysa, patients who self-referred to IAPT (Improving Access to Psychological Therapies) service would do so via telephone or an online form. The online form worked well. However, there was concern that patients experiencing psychological stress may find it too lengthy.

To overcome this, Wysa was added to the website to guide patients through the referral process in a more interactive and personalised way.

At point of assessment, the data collection burden required was resulting in the perception of a rushed experience for the patient. Instead, the Wysa chatbot collects most of the dataset prior to the appointment. From a therapist’s point of view, this means at least a 50% time saving that can then be spent talking and listening to the patient about the actual impact of their symptoms and difficulties.

With Wysa, patients can access self-help resources on the platform immediately following referral. This means that they can start to work on managing their symptoms whilst waiting for therapy. Therapists can also use the platform to send specific resources to individuals, allowing patients to receive workbooks in real-time that they can fill out for their therapist to view. This has helped the service to really enhance the provision and quality of online one-to-one therapy.

Dorset Healthcare will share what was required for successful implementation of AI, what lessons can be shared and what other services should consider in their selection.

Mayden will also present on how to ensure that any app is safe and secure for patients. The benefits of health tech apps are proven to improve waiting time, provide better data insight and give higher patient engagement. The difficulty comes with careful selection from the wealth of choice available. Mayden’s Fiona Dawson will discuss  how clinical leads can uphold clinical safety standards while putting the best digital tools into the hands of clinicians and patients.

Watch this webinar to learn more on:

  • Improving access with new digital tools
  • How to support patients 24/7 whilst they wait for treatment
  • Is it safe to use AI in a clinical setting?
  • Case study: Dorset’s new chatty front door!

View the presentation deck here.

Introducing the speakers:

Ross O’Brien, Managing Director, Wysa

Ross is Managing Director of Wysa UK, the world’s most popular AI therapy chatbot. He was previously Associate Director of Innovation and Technology at Central and North West London NHS Foundation Trust and Service Lead for the Grenfell Health and Wellbeing Service. Ross is known for enabling digital access to healthcare at scale and ensuring the public have a voice in the design of and access to services. Wysa is a global leader in AI-driven mental health support that engages talking therapy patients through etriage and therapy. Wysa has facilitated over 100 million conversations in 65 countries across the globe.

Kelly Colbeck, Senior IAPT Service Manager, Dorset HealthCare University NHS Foundation Trust

Kelly works as the Urban Senior Service Lead for Steps2Wellbeing, Dorset Healthcare University Foundation Trust’s Improving Access to Psychological Therapies (IAPT) service. She has over 17 years’ experience working in Primary Care Psychological Therapies services, working as a Graduate Mental Health Worker before the inception of IAPT.

Fiona Dawson, IAPTUS Director, Mayden

Fiona is Director at Mayden, the company behind iaptus – the leading digital care record for psychological therapies in the UK. iaptus is used by more than 100 NHS organisations nationally, securely holding the records of over 6.5 million patients and supporting the care of 65% of patients referred to the NHS Improving Access to Psychological Therapies (IAPT) programme. Fiona is a keen advocate for interoperability and is passionate about what technology can do to support healthcare. For the past 20 years, Mayden has been creating insightful and interoperable software, working with over 30 partners, to provide the NHS with digital healthcare solutions that change what’s possible for clinicians and patients.

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