Wysa Launches Wysa Copilot, a Hybrid AI and Human Support Platform for Mental Health Services

Editorial note: This press release was originally published in 2024. Some product terminology has been updated to reflect current Wysa brand and compliance guidelines.

Hybrid AI-Human Support Platform Enhances Patient Engagement

Wysa, the global leader in AI-driven mental health support, is proud to announce the launch of Wysa Copilot, its Hybrid Digital and Human Support Platform. Selected by Talking Therapy services within the UK's National Health Service (NHS), Wysa Copilot is designed to enhance clinical care by integrating AI and human support, offering secure, real-time and asynchronous messaging, personalised digital tools, and automated patient tracking.

Wysa Copilot aims to address key challenges faced by mental health services, including increasing patient engagement, efficient tracking of therapeutic progress, and the prevention of relapse. This solution allows clinicians to extend their reach beyond in-session appointments by providing patients with safe, interactive, AI-guided tools and personalised support.

Nicole Main, Clinical Lead at Wysa said: “Wysa Copilot allows clinicians and patients to communicate with each other easily, quickly and effectively. The AI helps to contain and manage risk as well as providing patients with a listening ear 24/7. Clinicians can assign exercises and audios that are easy for patients to access, and twice daily check-ins by Wysa help them stay engaged and motivated in working towards their goals. We are excited to see how the platform impacts services.

Key Features and Benefits for Clinicians:

1. Engaging Digital Tools: Clinicians can search for and assign AI-guided CBT tools and psychoeducational materials, empowering patients to manage their mental health between sessions. Clinicians can monitor progress through the completion of these exercises, allowing for the creation of personalised care plans tailored to the patient's needs.
2. Secure, Real-Time Messaging: Wysa Copilot enables clinicians and patients to communicate securely through live text-based sessions or asynchronous messages. This ensures continuous care and attention to patient needs, while providing the flexibility to address issues as they arise between scheduled appointments.
3. AI-Driven Crisis Detection: AI monitors patient interactions for signs of distress and encourages users to seek immediate help through emergency services if necessary. This additional layer of safety is integrated within both the Wysa app and Wysa Copilot, ensuring users always have a route to help if they need it.
4. Automated Assessments and Progress Tracking: Automated check-ins and outcome measures reduce clinician workload while keeping a detailed history. This ensures patients receive appropriate support at the right time, allowing clinicians to focus on providing care rather than managing administrative tasks.
5. Seamless Collaboration and Patient Transfers: Patients and clinicians can set personal goals, add tasks, and share session summaries, promoting a collaborative working relationship. Wysa Copilot allows patient transfer of Wysa case history, ensuring continuity of care and preventing any delay in support.
6. Ongoing Support After Discharge: Patients can continue to use Wysa's self-help tools after discharge, helping them continue managing their emotional wellbeing and reduce the risk of difficulties returning. This provides long-term benefits for patients even after formal sessions conclude.
7. Anonymity and a Safe Space for Patients: Wysa's secure platform fosters openness, allowing patients to engage in difficult conversations with the AI chatbot. With patient consent, clinicians can review these interactions, enabling a deeper understanding of the patient.
8. Increased Clinical Capacity: With Wysa Copilot, each clinician can manage larger caseloads effectively, thanks to automated workflows and AI helping to support patient self-regulation between sessions.

“We are thrilled to introduce Wysa Copilot to clinical practices, bridging the gap between digital and human therapy,” said Smriti Joshi, Wysa’s Chief of Clinical Operations. “This platform is the result of five years of development and over 125,000 hours of human coaching, designed to empower clinicians with a comprehensive, hybrid solution that enhances patient engagement and clinical outcomes.”

Wysa Copilot is now available to large practices, offering a scalable, innovative solution that transforms how mental health services are delivered.

For more information about Wysa Copilot, visit www.wysa.com