Wysa’s Online Therapy – All you need to know


The WHO says 1 in 4 people are in mental distress and need help at any time – that’s nearly 2 Billion people. In developing countries, 1 in 27 people with mental health issues actually receives treatment. In high-income countries, the ratio is still 1 in 5. Current therapy models are high cost, high friction and do not scale. In the UK, Canada, and Singapore, waitlists are 4 – 12 months. 

Hence, Wysa was started with a mission to provide affordable support for mental health across the world. The app was started by survivors and caregivers who deeply understood the need for a place that feels safe, and wanted to build something that could be accessed by anyone who needed a listening ear. 

The model we have created helps reduce friction and overcome stigma, increase access and provide early intervention at scale. Our services provide early intervention to high-risk groups through 3 methods: an AI chatbot, a library of evidence-based self-help tools, and messaging-based support from an experienced and professional team of psychologists. 

Below, we have answered your questions about how online chat therapy works at Wysa:

How does online therapy chat work?

Text-based therapy (online therapy chat) is a relatively new form of providing therapeutic work across geographies in this world. It allows for access to a therapist to be comparatively affordable, and easy to understand and communicate with.

The interaction is quite similar to what you would expect from a face-to-face therapy session. The therapist has live interaction with you for thirty minutes and begins with understanding your context and the concerns that brought you here. The therapeutic work begins by outlining goals and looking at reflections and strategies that are explored together. 

Will I feel connected to my therapist?

Sometimes it is hard to enter a therapy room or share parts of ourselves with a therapist for the first time. An anonymous platform allows us to choose what we want to share and how we want to share it. It often reduces the sense of being overwhelmed or intimidated that some individuals may experience in starting therapeutic work. 

How will you help me?

It is difficult to locate and find a match with a therapist who is available when we are. It can be even harder to find one who works with the concern we’re approaching them for. The Wysa team consists of a wide array of expertise which includes couples, adolescents, adults and specific clinical expertise like trauma, depression, anxiety, anger, and de-addiction. The therapists are available in a wide range of time zones, and access becomes even simpler as it can happen anywhere with a phone and an internet connection. 

Is this private? Is this safe for me?

Each therapist on the platform follows a strict code of confidentiality and has been trained as a professional psychologist. The app and its therapists follow GDPR norms and collect no personally identifiable information. you can read all about the privacy policy here.

If any client shares any information that can identify them, the therapist masks the information on their end. The app also follows the DCB1029 standard created by NHS Digital (UK) and has been evaluated for clinical assurance by ORCHA, the world’s leading app evaluation agency. The app scored the highest (100%) on clinical safety and is cleared to provide anonymous online therapy

How long can I afford this support?

We’re one of the most affordable online therapy options in mental healthcare at the moment. In a scenario where the average price of a single face-to-face therapy session is more than $150, a Wysa therapist offers a whole month of support for lesser.

Is Wysa impactful?

Wysa is especially helpful for groups who are at high risk. It has been shown to significantly reduce symptoms of depression, stress, and anxiety.  People from more than 30 countries across the world and from all age groups talk with Wysa. Our current user base is 1.3 million-plus, growing rapidly and with more than 23,000 great user reviews; growing at 40% quarterly.  

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